Privacy Policy

Last Updated: October 30, 2025

Welcome to AI Aarna ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and our comprehensive suite of AI tools (collectively, the "Service").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

1. Definitions

• "Service" refers to the AI Aarna website and all tools, features, and services provided by us, including the Creative Suite, AI Chat Bots, Social Media Suite, and all other listed features.
• "Client" or "You" refers to you, the individual or business that has registered to use our Service.
• "End-User" refers to an individual (such as your customer) who interacts with your services that are integrated with our Service (e.g., someone who talks to your AI Chat Bot).
• "Personal Data" means any information that identifies or can be used to identify an individual.
• "User Content" means any data you upload, create, or input into the Service, such as text for the AI Article Wizard, files for AI File Chat, brand identity information, or social media content.

2. Information We Collect

A. Information You Provide to Us

• Account Information: When you register for an account, we collect your name, email address, password, and company information.
• Payment Information: When you subscribe to a paid plan, we collect payment information (e.g., credit card details). This is processed securely by our third-party payment processor.
• User Content: We collect the content you create, upload, or generate while using the Service. This includes:
  • Text prompts and generated articles (AI Article Wizard).
  • Files you upload (AI File Chat).
  • Bot training data and bot contacts.
  • Content for social media posts.
  • Brand Voice and product identity details.
  • Scripts for AI Voiceovers or audio for Speech-to-Text.
• Communications: If you contact us for support or other inquiries, we will collect the information contained in your communications.

B. Information We Collect Automatically

• Usage Data: We automatically collect information about how you interact with our Service, such as features used, time spent on pages, and clicks.
• Log and Device Data: We collect log files and device information when you access our Service, including your IP address, browser type, operating system, and device identifiers.

C. Information We Process on Your Behalf (End-User Data)

• When you use features like our AI Chat Bots or AI Voice Bots, you will inevitably collect data from your End-Users (e.g., their names, email addresses, and the content of their chat messages). We process this data solely on your behalf and at your direction.

3. How We Use Your Information

A. To Provide and Maintain the Service

• To create and manage your account.
• To provide the core functionality of our AI tools (e.g., to process your prompts, generate content, schedule social media posts, and deploy your chat bots).
• To securely process your payments.
• To provide you with customer support.

B. To Improve and Secure the Service

• To understand how our Service is used so we can improve it.
• To monitor for and prevent fraudulent, abusive, or insecure activity.
• To diagnose and fix technical issues.

C. To Communicate With You

• To send you transactional emails (e.g., billing, password resets).
• To send you service updates, new feature announcements, and marketing materials (you can opt-out of marketing emails at any time).

Our Stance on Training AI Models:
We do not use your proprietary User Content (such as your uploaded files, chat bot conversations, or brand voice data) to train our own or any third-party AI models without your explicit, opt-in consent. Your data is used only to provide the Service directly to you.

4. How We Share Your Information

We do not sell, rent, or trade your Personal Data.

• Third-Party Service Providers: We share information with vendors who perform services on our behalf, such as:
  • Payment processors (e.g., Stripe).
  • Cloud hosting providers (e.g., AWS, Google Cloud).
  • Third-party AI API providers (who are bound by strict confidentiality and data-use agreements).
  • Analytics providers.
• Legal Compliance: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Your Responsibilities as a Data Controller

When you use our Service to collect or process data from your End-Users (e.g., via AI Chat Bots), you are the "Data Controller" and we are the "Data Processor".

This means you are responsible for:

• Having a lawful basis to collect and process that data.
• Providing your own privacy policy to your End-Users.
• Complying with all applicable data protection laws (like GDPR) as they relate to your End-Users.

6. Data Security and Retention

We implement a variety of industry-standard administrative, technical, and physical security measures to protect your information from unauthorized access, use, or disclosure. This includes encryption of data in transit and at rest.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, such as maintaining your account and complying with our legal obligations.

7. Your Data Protection Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your Personal Data:

• The right to access: You have the right to request copies of your Personal Data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure (Right to be Forgotten): You have the right to request that we erase your Personal Data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your Personal Data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at the email address provided below. California residents may have additional rights under the CCPA.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Children's Privacy

Our Service is not intended for use by anyone under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personally identifiable information from children. If we become aware that we have collected Personal Data from a child without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

AI Aarna Tech LLP
Email: support@aiaarna.com